Refund Policy

Last updated: [TODO: launch date]

1. Legal Basis

This store is registered and operated in Taiwan. Under Taiwan's Consumer Protection Act, Article 19, consumers in distance transactions (including online purchases) generally have a 7-day unconditional withdrawal right after receiving goods.

However, under the exception rules issued by Taiwan's Executive Yuan ("Directions Governing Reasonable Exceptions to the Right of Withdrawal in Distance Transactions", Article 2, Item 5), digital content that is not provided on a tangible medium, or online services that are completed immediately upon provision, may be excluded from the 7-day withdrawal right — provided the merchant discloses this in advance and the consumer explicitly consents before the content is provided.

All products sold on this site (including but not limited to AI prompt packs, digital templates, and downloadable files) are digital content of this kind: delivered via download link immediately upon successful payment.

Before you complete checkout, our consent screen clearly discloses this exception and requires you to actively check a box confirming you understand and agree. Once you check this box and complete payment, you acknowledge that this purchase is not subject to a 7-day unconditional withdrawal right.

Note for customers outside Taiwan: many jurisdictions (for example, the EU/UK Consumer Rights framework) have a similar exception for digital content delivered immediately with prior informed consent. However, if your local consumer protection law grants rights that cannot be waived by this policy, those rights are not affected by this section.

2. When We Will Still Issue a Refund

Even though the 7-day withdrawal right does not apply, we will refund your purchase if:

• A system or payment error caused a duplicate charge for the same order
• Payment succeeded but you genuinely never received your download link, and our support could not resolve the issue
• The actual product content is materially different from what was described on the product page

3. When We Will Not Issue a Refund

• The file was successfully downloaded and none of the above conditions apply — for example, you simply changed your mind, bought the wrong item, or misread the description
• You are unable to open or use the file due to your own device, operating system, or software issues (we will provide technical support, but this is not treated as a product defect)
• You request a refund after already sharing, redistributing, or otherwise using the product content

4. How to Request a Refund

1. Contact us by email within [TODO: e.g. "7 days"] of payment
2. Include your order number (found in your confirmation email), payment date, and reason for the request
3. We will review and respond within [TODO: e.g. "3 business days"]
4. Approved refunds are returned to your original payment card via NewebPay. Actual processing time depends on your card issuer. We do not offer refunds via cash, transfer, or any other method.

5. Disputes

If you disagree with our refund decision, you may raise the matter with your card issuer, or contact NewebPay's customer support regarding the transaction dispute process.